Privacy Policy

Effective Date: 2nd April,2025

Location: Nairobi, Kenya

Nestar Hardware ("we", "our", or "us") is committed to protecting your personal data in compliance with the Kenya Data Protection Act, 2019. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.

1. Information We Collect

  • Identity Data: Name, ID/passport number
  • Contact Data: Phone number, email address, physical and postal address
  • Transaction Data: Purchase history, payment records
  • Technical Data: IP address, browser type, device type
  • Communication Data: Messages via email, WhatsApp, or contact forms

2. How We Collect Your Information

  • When you visit our website
  • When you make a purchase or request a quote
  • When you subscribe to our newsletter
  • When you contact us via forms, phone, or email
  • When you engage with us on social media

3. How We Use Your Information

  • To process and fulfill orders
  • To provide customer support
  • To send updates, offers, and promotions
  • To improve our website and services
  • To comply with legal and tax obligations

4. Sharing of Information

We may share your data with:

  • Service providers (e.g., payment processors, delivery services)
  • Government authorities when legally required
  • IT or security partners helping to operate our website

We do not sell your personal data to third parties.

5. Your Rights

You have the right to:

  • Access and correct your personal data
  • Request deletion of your data
  • Object to direct marketing
  • Withdraw consent at any time
  • File a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise these rights, contact us using the information below.

6. Data Retention

We retain your data only as long as necessary for the stated purposes or as required by law.

7. Data Security

We use secure systems and safeguards to protect your personal information from unauthorized access or misuse.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

Nestar Hardware
Kamulu
Nairobi, Kenya
Email: support@nestarhardware.com
Phone: (254) 720 098 695

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